Shipping policy
Shipping Policy – KairosRhys Gallery
Last Updated: February 14, 2025
I take great care in packaging and shipping all artwork and merchandise to ensure they arrive safely. Please review my shipping policy below before placing an order.
1. Processing Time
- Non-custom orders are typically shipped within 3 business days (excluding weekends and holidays).
- Custom and commissioned artwork may take 2-6 weeks, depending on the complexity. Estimated processing times will be communicated at the time of purchase.
- During high-demand periods (holidays, special promotions), processing times may be slightly longer.
2. Shipping Methods & Estimated Delivery Times
All orders are shipped via An Post Standard, which is the default shipping option at checkout.
🚀 If you need express shipping via DHL Express or any other express courier available in Ireland, please contact me after placing your order. I will check the exact shipping cost with the chosen courier and send you a payment link for the additional shipping fee via email. Your order will be shipped via express service only after the additional payment is received.
Estimated Delivery Times by Region (An Post Standard):
| Destination | An Post Standard (Estimated Delivery Time) |
|---|---|
| Ireland | 1-2 business days |
| United Kingdom | 2-3 business days |
| Europe (France, Spain, Italy, etc.) | 3-4 business days |
| United States & Canada | 5-7 business days |
| Australia & New Zealand | 5-7 business days |
| Asia (Hong Kong, Japan, Singapore, etc.) | 5-7 business days |
| Rest of the World | 5-7 business days |
🚚 Shipping times are estimates only and may be affected by customs processing, holidays, or courier delays.
If you need express shipping, please contact me at contact@kairosrhys.com after placing your order, and I will arrange the express option for you.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the destination and selected shipping method.
4. Customs, Duties & Import Taxes
- International orders may be subject to customs duties, VAT, or import taxes depending on your country’s regulations.
- Buyers are responsible for any additional fees charged by customs.
- Customs processing times vary and may delay your delivery. I am not responsible for these delays.
5. Packaging & Handling
- Original paintings are carefully packaged with protective materials to prevent damage.
- Art prints, postcards, and bookmarks are shipped in protective sleeves and sturdy mailers.
- If your order includes both original paintings and merchandise, they may be shipped separately.
6. Tracking & Lost Packages
- DHL Express orders include full tracking and faster delivery times.
- An Post Standard shipping may have limited tracking depending on the destination.
- If your package is lost or significantly delayed, please contact me at contact@kairosrhys.com and I will work with the shipping carrier to resolve the issue.
- I am not responsible for lost packages due to incorrect shipping addresses provided by the buyer.
7. Damaged Orders & Returns
- If your order arrives damaged, please contact me within 48 hours with photos of the package and item. I will offer a replacement or refund based on the situation.
- Returns are accepted for eligible products (see my Return Policy), but return shipping costs are the buyer’s responsibility.
8. Order Cancellations & Address Changes
- Orders can be canceled within 24 hours of purchase, as long as they have not been shipped.
- If you need to change your shipping address, please contact me immediately. Once an order has been shipped, I cannot modify the address.
9. Holiday & Peak Season Shipping
- Orders placed during holidays or high-traffic shopping seasons may experience longer shipping times.
- To receive your order on time for special occasions, please place your order well in advance.
If you have any questions, feel free to contact me at contact@kairosrhys.com.